Refund policy

I will not accept returns or exchanges under any circumstances after your order is placed due to the custom nature of keepsake jewelry.

That being said, I want you to absolutely LOVE and cherish your jewelry. If you have any problems, please contact me at cait@milkcouture.co and we will work to get your issue resolved!

Each piece is unique as all inclusions (breastmilk, ash, dried flowers, etc.) are unique. You must be 100% sure of your ring size before placing an order as I CANNOT issue a refund/exchange if you ordered the wrong size. If you don't know your ring size, I recommend getting it checked at any local jewelry store or purchasing a simple ring sizer from amazon. Settings are custom ordered for each piece and we do not keep stock inventory. Some inclusions are more difficult to work with than others and no two pieces will ever look alike. There will always be some variation to each jewelry piece which can include but not limited to: translucency, bubbles, evidence of sanding/handcrafting, stones not sitting completely flush on the setting, and other minor imperfections. These are all within normal limits of handcrafted jewelry. By making a purchase with MILK COUTURE CO., LLC you are agreeing that your jewelry piece will not be 100% perfect/without any flaws.

Again, we will not accept returns or exchanges of any kind. This includes buyer's regret or the "wrong piece" being ordered as a gift for someone.

Please inspect your jewelry upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a setting is defective upon receipt of the jewelry piece or the keepsake stone appears to have major flaws, you have a 5 day grace period after receipt of the item to email me photos with your concern. It is up to MILK COUTURE CO., LLC to determine whether the flaw falls within the normal variation range. If it does fall within the normal range, an exchange or return will NOT be accepted. If you have failed to notify MILK COUTURE CO., LLC by email after 5 days upon receipt of item, an exchange or return will NOT be accepted. You have 14 days after we address your concern via email to send the piece back to us. If we do not receive the piece within 14 days, we will not issue an exchange or return.

You have 48 hours after placing your order to cancel the order and there is a 20% restocking fee with any cancellation. I cannot cancel/make changes to orders past 48 hours as the settings/supplies are promptly custom ordered to ensure the fastest possible turn around time for our clients. This is why you must be absolutely SURE of your choices for stone design elements and setting style before placing an order. I recommend triple-checking your order details at check out! If you no longer have the original keepsake to send, you may send a different keepsake to use in the piece. If you sent the last of your keepsake to us despite our caution against doing so noted in the confirmation email, and it gets lost in the mail, we will NOT issue a refund for this. You may choose a different keepsake to send in for your piece.

If your keepsake stone falls out of the setting and you still have the keepsake stone, we will repair it for free for a period of 60 days after you received your item from us. We cannot guarantee past 60 days as we have no way of knowing whether the piece of jewelry was mistreated (i.e. client has not followed our jewelry care instructions). You are responsible for the cost of shipping the setting/stone to us. If you cannot locate the stone and the 60 day period has not yet passed, we can re-make the stone for you although you might need to send us more milk/keepsake inclusion. 

Prongs may become loose if the jewelry piece is handled roughly at any point. Local jewelry repair stores can provide services to fix loose prongs for a small fee.

Discoloration can occur on ALL resin items as this is the chemical properties of all resin. As stated in the jewelry care instructions, please keep our pieces out of extended sunlight, away from heat, chemicals, etc. We use jeweler's grade resin which contains UV stabilizers that guard against discoloration, however no resin is 100% able to mitigate damage from harsh chemicals, heat and extended UV light. Also, each sample of breastmilk is unique and some may appear more yellow than other samples as it goes through the preservation process. Some milk can even have a slight blue tone to it. To ensure your stone is white, please select the "white stone" and/or "white shimmer" option in stone design and we will add a bit of white pigment to whiten your breastmilk stone. We guarantee no discoloration will occur in the first 3 months after you receive your item. We cannot guarantee past that as we have no way of knowing whether the jewelry piece was mistreated (i.e. client has not followed our jewelry care instructions).

We cannot remake any promotional items/free gifts.
We cannot accept returns on sale items or gift cards.

You can always contact us with any questions at cait@milkcouture.co.

 

Last updated: 2/24/2023