Our current turnaround time is 8-12 weeks from when we receive your breastmilk/keepsake in the mail. Thank you for your patience. Making your custom piece takes a lot of time, but it will be worth the wait! :)
If it seems like your order has been stuck on processing or stone crafting for a long time, there's a 99.9% chance I am waiting for your custom setting to arrive. That is usually the limiting factor time-wise. If your order has made it to processing, then you're in good shape!
The "processing milk/inclusion" step means that we have received your milk or inclusion and are in the preservation process. If it's been 3+ weeks since you've sent your milk/incusion and you haven't seen this step yet, shoot me an email because that could be a sign it got lost in transit.
The "stone creation/crafting jewelry" step means we are creating, curing, and degassing your stone then setting it into your setting.