Our current turnaround time is 4-20 weeks from when we receive your breastmilk/keepsake in the mail. Thank you for your patience. Making your custom piece takes a lot of time, but it will be worth the wait! :)

If it seems like your order has been stuck on processing milk for a long time, I am probably waiting for your custom setting to arrive. If it's been stuck on stone creation/crafting, that means your setting has arrived and it's probably just waiting its turn in line to get made by me! If your order has made it to processing milk, then you're in good shape!

The "processing milk/inclusion" step means that we have received your milk or inclusion and are in the preservation process. If it's been 3+ weeks since you've sent your milk/incusion and you haven't seen this step yet, shoot me an email because that could be a sign it got lost in transit.

The "stone creation/crafting jewelry" step means we are creating, curing, and degassing your stone then setting it into your setting (or it's waiting its turn in line to get made).

If you would like to update your order to "rush" status, I will move it to the front of the line as soon as your setting arrives. This typically decreases the turn around time by about 4-8 weeks and costs $50. Feel free to email me and I can add that for you.